ITIL® 4 Foundation Certification Training in USA, Columbus, OH
The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps. It provides an end-to-end IT/digital operating model for the creation, delivery and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy.
The ITIL 4 framework provides a practical and flexible basis to support organizations on their journey to the new world of digital transformation and to help them addressing new service management challenges. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
What will you learn?
- The concepts, terms and terminology of ITIL®
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The four dimensions of Service Management
- The guiding principles of ITIL 4
- An in-depth preparation for ITIL® 4 Foundation certification
Prerequisites
There are no specific prerequisites for this course,However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.
Who can do ITIL Foundation Certification Training?
ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.
Criteria :
- IT professionals
- Project managers
- Professionals working in other areas of IT like digital, product, development and service
- Students and individuals with interest in IT Services Management
- ITIL certified professionals who want to transition to the new version V4
- ITSM Managers and aspiring ITSM Managers
Exam Format
The exam format for ITIL® 4 is an objective test pattern with no negative marking. There are 40 questions and you need 26 marks ( 65%) out of 40 to pass. The duration is 60 minutes and it’s a closed book exam.
Overview of ITIL 4
- About ITIL4
- Components of ITIL 4 Framework
- Benefits of ITIL
ITIL Foundational Concepts
- Service and Service Management
- Components of Service Value
- Determine the Value of a Service or Product
- Stakeholders and Value Creation
- Products, Services and Service Offering
- Service Relationship
ITIL Essential Principles
- Nature, use and interaction of the guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
The Service Management four Dimensions
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
The Service Value System for ITIL
- ITIL service value system
- Interconnected nature of the service value chain
- Purpose of each value chain activity
ITIL 4 Procedures & Practices
- Information security management
- Relationship management
- Supplier management
- IT asset management
- Monitoring and event management
- Release management
- Service configuration management
- Deployment management
- Continual improvement
- Change enablement
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
- ITIL terms
What is an ITIL® qualification?
ITIL® stands for Information Technology Infrastructure Library. The ITIL® Certifications are designed as – IT Service Management – Qualification. These focus at professionals who wish to become familiar with the best practice for IT Service Management, as defined in the OGC IT Infrastructure Library guidelines.
What does having ITIL® certifications mean?
ITIL® Credential means that the holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes, and functions in the core ITIL® publications of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The Holder should be able to relate and implement this knowledge to wider IT issues and to their own work environment.
Do you provide any group discount for onsite and off-site classroom training programs?
Yes, we have group discount packages for all kinds of classroom training programs. Contact us at info@learnersink.com to know more about the group discount.
How do I get ITIL Foundation certification?
To get ITIL Foundation Certification, you need to go through step by step process-
Step 1: Get trained: Enroll for an upcoming ITIL®4 Foundation training through Learners Ink - a Certified partner and an Accredited Training Organization (ATO) of PeopleCert. You'll attend a 16-hour training session to sharpen your knowledge.
Step 2: Take the exam: You'll receive the exam preparation material to take the online ITIL® Foundation exam. The exam is a 60-minute, closed-book test, and you must score a minimum of 65% to pass.
Step 3: Receive the certificate: Once you pass the exam, you'll receive the ITIL® Foundation certificate. With this certification, you'll become a leader in your ITSM team!
Who will issue ITIL certification?
AXELOS issues ITIL (Information Technology Infrastructure Library) certifications, & also the ITIL trademark has been owned by PeopleCert, which is responsible for accrediting training organizations and managing the certification process.
What next after the ITIL 4 foundation?
ITIL Certification comprises various levels. Upon completing the Foundation Level, professionals can pursue Intermediate and Advanced Level courses for ITIL. For that, the cost is different based on level.
Does ITIL certification expire?
Yes, the ITIL 4 Foundation Certificate has a validity period. You need to renew it every three years.
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